SMS Terms & Conditions
SMS TERMS & CONDITIONS
CoveShield Legal Support uses SMS (Short Message Service) communications to facilitate expert witness coordination, litigation support, scheduling, administrative communications, and customer service.These SMS Terms & Conditions govern your participation in CoveShield's mobile messaging program. By voluntarily providing your mobile telephone number and consenting to receive text messages, you agree to these Terms & Conditions.
1. Purpose of SMS Communications
CoveShield Legal Support Corp. uses SMS messaging to provide customer care messages and account notification messages to individuals who have opted in to receive SMS communications.
These messages are used to support services requested from CoveShield Legal Support Corp. and may relate to customer assistance, case or account activity, scheduling, and administrative coordination.
SMS communications are intended solely to facilitate services requested by our clients, prospective clients, expert witnesses, and other authorized parties and are not intended to replace formal legal correspondence. 2. Consent to Receive SMS CommunicationsBy submitting your mobile telephone number through our website, client intake forms, expert registration forms, scheduling requests, or by providing verbal or written authorization, you expressly consent to receive customer care messages and account notification messages from CoveShield Legal Support Corp.Consent is voluntary and is not required as a condition of purchasing services or engaging our company.You represent that you are the authorized user of the mobile number provided, the information you submit is accurate and current, and you have authority to provide consent for the telephone number submitted. 3. Types of Messages By opting in to CoveShield Legal Support Corp's SMS messaging program, you agree to receive customer care messages and account notification messages.These communications are used to support services requested from CoveShield Legal Support Corp. and may relate to customer assistance, case or account activity, scheduling, and administrative coordination. 4. Message FrequencyMessage frequency varies. 5. Message & Data RatesMessage and data rates may apply based on your wireless carrier's pricing plan.CoveShield does not charge additional fees for sending SMS messages; however, your mobile carrier may assess applicable charges.You are solely responsible for all carrier-imposed fees. 6. Opt-Out InstructionsYou may opt out of SMS messages at any time by replying STOP. After opting out, you will receive an opt-out confirmation and no further SMS messages. 7. Help & Customer SupportFor assistance regarding SMS communications, reply HELP.You may also contact CoveShield Legal Support Corp. at:Email: claims@coveshield.comTelephone: (310) 730-8022Business Hours: Monday–Friday, 8:00 AM–5:00 PM Pacific Time 8. Privacy & Confidentiality Consumer data collected for SMS registration, including mobile telephone numbers, SMS opt-in information, and consent records, is treated as confidential.SMS registration data, mobile telephone numbers, and SMS consent records will not be sold, rented, transferred, shared, or disclosed to external organizations, even with consumer consent, except where strictly required by law.CoveShield Legal Support Corp. maintains reasonable administrative, technical, and organizational safeguards designed to protect SMS registration data and consent records from unauthorized access, use, disclosure, transfer, or sharing.CoveShield is committed to protecting the confidentiality of client, expert witness, and case related information. Because SMS is not considered a fully secure method of communication, CoveShield generally limits the amount of confidential or protected information transmitted by text message. Documents, medical records, and other confidential materials are typically transmitted through secure file-sharing platforms, encrypted email, or other approved communication channels. Our collection, use, and protection of personal information are governed by our Privacy Policy. 9. Information We MaintainFor operational, quality assurance, and legal compliance purposes, we may retain: - Mobile telephone numbers - Date and time of SMS consent - Method of consent - Message delivery information - Communication history - Opt-in and opt-out recordsThese records are maintained in accordance with applicable legal and regulatory requirements. 10. Third-Party Service ProvidersCoveShield may utilize reputable third-party messaging providers to facilitate SMS communications. These providers process limited information solely for the purpose of message delivery and system administration and are contractually obligated to implement appropriate security safeguards. Mobile telephone numbers, SMS opt-in data, and consent records will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. 11. Service AvailabilitySMS delivery depends upon factors beyond CoveShield's control, including: - Mobile carrier availability - Network congestion - Device compatibility - Geographic coverage - Technical outagesAccordingly, CoveShield cannot guarantee that every SMS message will be delivered or received without delay. 12. Disclaimer of LiabilitySMS messaging is provided as a convenience service to facilitate timely communication.CoveShield shall not be responsible for delays, failures, interruptions, or inaccuracies in SMS communications resulting from wireless carriers, third-party providers, internet outages, technical failures, or other circumstances beyond our reasonable control.Users should not rely exclusively on SMS communications for time-sensitive legal deadlines or emergency matters. 13. Modifications to These TermsCoveShield reserves the right to modify these SMS Terms & Conditions at any time.Any revisions will become effective upon posting to this website. Continued participation in our SMS messaging program following such revisions constitutes acceptance of the updated Terms. 14. Contact InformationCoveShield Legal Support6080 Center Drive, Suite 600Los Angeles, CA 90045General Inquiries: info@coveshield.comExpert Witness Services: experts@coveshield.comMCLE Programs: mcle@coveshield.comTelephone: (310) 730-8022
These messages are used to support services requested from CoveShield Legal Support Corp. and may relate to customer assistance, case or account activity, scheduling, and administrative coordination.
SMS communications are intended solely to facilitate services requested by our clients, prospective clients, expert witnesses, and other authorized parties and are not intended to replace formal legal correspondence. 2. Consent to Receive SMS CommunicationsBy submitting your mobile telephone number through our website, client intake forms, expert registration forms, scheduling requests, or by providing verbal or written authorization, you expressly consent to receive customer care messages and account notification messages from CoveShield Legal Support Corp.Consent is voluntary and is not required as a condition of purchasing services or engaging our company.You represent that you are the authorized user of the mobile number provided, the information you submit is accurate and current, and you have authority to provide consent for the telephone number submitted. 3. Types of Messages By opting in to CoveShield Legal Support Corp's SMS messaging program, you agree to receive customer care messages and account notification messages.These communications are used to support services requested from CoveShield Legal Support Corp. and may relate to customer assistance, case or account activity, scheduling, and administrative coordination. 4. Message FrequencyMessage frequency varies. 5. Message & Data RatesMessage and data rates may apply based on your wireless carrier's pricing plan.CoveShield does not charge additional fees for sending SMS messages; however, your mobile carrier may assess applicable charges.You are solely responsible for all carrier-imposed fees. 6. Opt-Out InstructionsYou may opt out of SMS messages at any time by replying STOP. After opting out, you will receive an opt-out confirmation and no further SMS messages. 7. Help & Customer SupportFor assistance regarding SMS communications, reply HELP.You may also contact CoveShield Legal Support Corp. at:Email: claims@coveshield.comTelephone: (310) 730-8022Business Hours: Monday–Friday, 8:00 AM–5:00 PM Pacific Time 8. Privacy & Confidentiality Consumer data collected for SMS registration, including mobile telephone numbers, SMS opt-in information, and consent records, is treated as confidential.SMS registration data, mobile telephone numbers, and SMS consent records will not be sold, rented, transferred, shared, or disclosed to external organizations, even with consumer consent, except where strictly required by law.CoveShield Legal Support Corp. maintains reasonable administrative, technical, and organizational safeguards designed to protect SMS registration data and consent records from unauthorized access, use, disclosure, transfer, or sharing.CoveShield is committed to protecting the confidentiality of client, expert witness, and case related information. Because SMS is not considered a fully secure method of communication, CoveShield generally limits the amount of confidential or protected information transmitted by text message. Documents, medical records, and other confidential materials are typically transmitted through secure file-sharing platforms, encrypted email, or other approved communication channels. Our collection, use, and protection of personal information are governed by our Privacy Policy. 9. Information We MaintainFor operational, quality assurance, and legal compliance purposes, we may retain: - Mobile telephone numbers - Date and time of SMS consent - Method of consent - Message delivery information - Communication history - Opt-in and opt-out recordsThese records are maintained in accordance with applicable legal and regulatory requirements. 10. Third-Party Service ProvidersCoveShield may utilize reputable third-party messaging providers to facilitate SMS communications. These providers process limited information solely for the purpose of message delivery and system administration and are contractually obligated to implement appropriate security safeguards. Mobile telephone numbers, SMS opt-in data, and consent records will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. 11. Service AvailabilitySMS delivery depends upon factors beyond CoveShield's control, including: - Mobile carrier availability - Network congestion - Device compatibility - Geographic coverage - Technical outagesAccordingly, CoveShield cannot guarantee that every SMS message will be delivered or received without delay. 12. Disclaimer of LiabilitySMS messaging is provided as a convenience service to facilitate timely communication.CoveShield shall not be responsible for delays, failures, interruptions, or inaccuracies in SMS communications resulting from wireless carriers, third-party providers, internet outages, technical failures, or other circumstances beyond our reasonable control.Users should not rely exclusively on SMS communications for time-sensitive legal deadlines or emergency matters. 13. Modifications to These TermsCoveShield reserves the right to modify these SMS Terms & Conditions at any time.Any revisions will become effective upon posting to this website. Continued participation in our SMS messaging program following such revisions constitutes acceptance of the updated Terms. 14. Contact InformationCoveShield Legal Support6080 Center Drive, Suite 600Los Angeles, CA 90045General Inquiries: info@coveshield.comExpert Witness Services: experts@coveshield.comMCLE Programs: mcle@coveshield.comTelephone: (310) 730-8022